Claim Procedures

The first step in the event of any incident that may result in a claim is to contact us and let us know the circumstances. From there we will be able to advise you of any specific requirements or conditions related to your policy.

Please call your Account Manager with the details or one of the following claims specialists who will help you.

Adrienne Foster – Senior Claims (Handler)
DDI: (09) 968 2086
Fax: (09) 520 5744
Email: adriennef@apexgeneral.co.nz

Adrian Hardaker – Senior Claims (Handler)
DDI (09) 968 9772
Fax: (09) 520 5744
Email: adrianh@apexgeneral.co.nz

The following outlines the typical claims procedure;

• The insurer must be promptly notified of any incident that will or might give rise to a claim.
• Full details of the incident and claim must be supplied as soon as practicable, usually by way of a claim form and supporting documents.
• No admission of liability should be made to any other party, i.e. the third party in a motor claim.
• You must take immediate steps to limit damage and minimise your loss – you must in effect act as if uninsured.
• Damaged property and other relevant evidence or information must be retained in case required by the insurer.
• Claim forms are to be forwarded to Apex General Ltd for passing on to your insurer.
• In an emergency such as a major fire or serious incident a representative of Apex General Ltd should be contacted immediately.

Please find in the “DOWNLOAD” sidebar section a selection of Apex Claim Forms which can be printed out and completed.